SMS Messaging Policy

This policy describes how Preston East Solutions LLC (“Preston East,” “we,” “us”) uses text messaging with homeowners who contact us through prestonsolutionsllc.com or by phone. Program name: Preston East Solutions LLC Estimates & Appointments.

1. What we send

• Estimate and appointment messages: confirmation of your estimate request, scheduling of your walkthrough, and appointment reminders.
• Project updates: scheduling updates for active projects you have hired us for.
• Replies: responses when you text us directly.

We do not send marketing campaigns by text.

2. How you opt in

You opt in by checking the SMS consent box on our estimate request form, or by texting our business number first. You must be 18 or older to opt in. Consent is not a condition of receiving our services. You can request an estimate without opting in and we will contact you by phone or email instead.

3. Message frequency

Message frequency varies: up to 4 messages per appointment, plus occasional scheduling updates during an active project.

4. Opting out

Reply STOP to any message to unsubscribe. You will receive one confirmation and no further texts unless you opt in again.

5. Help

Reply HELP for help, or contact us using the details below.

6. Costs and carriers

Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

7. Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are never shared with or sold to any third parties. See our Privacy Policy and Terms of Use.

8. Contact

Preston East Solutions LLC
Mailing address: 8 Market Place, Suite 300, Baltimore, MD 21202
info@prestonsolutionsllc.com
(410) 824-1871